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Temporary closure of the Willows Medical Centre, Carlton

Patients registered with The Willows Medical Centre in Carlton are being advised to contact one of four other local practices if they need an appointment with a GP or practice nurse.

Following a recent inspection by the Care Quality Commission, The Willows Medical Centre in Carlton temporarily closed from 7pm on Friday 10 June, until further notice. During this time the surgery cannot provide any appointments or repeat prescriptions.

As the Clinical Commissioning Group (CCG) responsible for planning and commissioning health care services in the area, NHS Nottingham North and East CCG’s key priority is to ensure that all the patients registered with The Willows Medical Centre continue to have access to local, high quality GP services during this time.

From Monday 13 June, patients who need an appointment with a GP or practice nurse, or a prescription, can contact one of the following neighbouring practices:

Peacock Healthcare
428 Carlton Hill
Tel: 0115 958 0415

Park House Medical Centre
61 Burton Road
Tel: 0115 940 4333

Netherfield Medical Centre
2a Forester Street
Tel: 0115 961 4583

Westdale Lane Surgery
20-22 Westdale Lane
Nottingham, NG4 3JA
Tel: 0115 961 3968 (2 lines)

All patients registered with The Willows Medical Centre will be sent a letter advising them of the temporary closure and signposting them to the alternative practices. A Question and Answer sheet is available below.

Patients with appointments booked within the next week are also being contacted by telephone.

Sam Walters, Chief Officer, Nottingham North and East CCG, says: “As commissioners of GP services in Gedling, our priority is ensuring patients affected by this closure have access to high quality, safe and compassionate care. To enable this, we will support Park House, Peacock, Netherfield and Westdale Lane to ensure they have the capacity and GP provision to meet patients’ needs.

“We are working closely the CQC and NHS England team to address the issues highlighted in the CQC inspection. If patients wish to discuss any concerns regarding the surgery closure they should contact our Patient Experience Team.”

Patients with queries or concerns can contact the Patient Experience Team at Nottingham North and East CCG by email: or calling 0115 883 1814.

Willows patients Q&A


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