Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership (comprising Nottingham City, Nottingham North and East, Nottingham West and Rushcliffe Clinical Commissioning Groups) has an information and advice line for patients and the public about local NHS services.
The Patient Experience Team will:
- Provide a confidential listening and support service for any concerns that patients and the public may have
- Provide information about NHS treatments and services
- Help patients, their relatives and carers find their way through the NHS
Contact the Patient Experience Team
Telephone: 0115 8839570
Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership
1 Park Row
If possible, please make an appointment as there may not be anyone available from the team if you call in
Making a complaint
Making a complaint is one way that helps organisations to learn lessons from their mistakes and to prevent them happening to anyone else.
How can I make a complaint?
You can make a complaint in writing, by email, over the telephone or in person. Your complaint should be made as soon as possible and at the most within a year of the event or within a year of you realising that you have something to complain about. You can make a complaint on your own or on behalf of someone else with their permission.
Who should I contact with my complaint?
Doctor (GP), dentist, pharmacist or optician
Contact the service directly or the NHS England Customer Contact Centre on 0300 311 22 33 or email firstname.lastname@example.org
Other NHS services in Nottingham City
Call Toni on 0115 883 1833
Freedom of Information Requests
Under the Freedom of Information Act 2000 you have the right to ask a public sector body, including the CCG, for any recorded, corporate information it holds.
Data Subject Access Requests
You can access any personal information we hold about you under data protection law by making a written Data Subject Access Request.
We process all Data Subject Access Requests in accordance with the ICO Subject Access Code of Practice and the EU General Data Protection Regulation.
If we hold personal information about you we will:
- confirm this to you;
- give you a copy in a format that is easy to understand;
- provide the information within one month, or contact you if that is not going to be possible;
- not charge you a fee; unless there are extenuating circumstances.
To make a Data Subject Access Request, send your detailed request and a copy of valid identification to the Head of Information Governance at:
1 Standard Court
If we do hold information about you and you consider it to be inaccurate, you can ask us to correct any mistakes by contacting us at either of the addresses above.
We will only retain personal information for as long as necessary. Records are maintained in line with the IGA Records Management Code of Practice retention schedule.
The CCG has a Caldicott Guardian who is a senior person responsible for protecting the confidentiality of service user information and enabling appropriate and lawful information-sharing. There are specific processes which are followed to ensure the continuing security and confidentiality of information.
The contact details for the CCG’s Caldicott Guardian are:
Elaine Moss, Chief Nurse & Director of Quality: email@example.com
Data Protection Officer
Loretta Bradley, Head of Information Governance
Tel: 0115 8839508
Email: firstname.lastname@example.org .
Senior Information Risk Owner (SIRO)
Stuart Poynor, Chief Finance Officer
Freedom to Speak Up Guardian
In accordance with the CCGs Raising Concerns (whistleblowing) Policy, Jon Towler, Lay Chair of the Governing body has taken responsibility of being the Freedom to Speak Up Guardian for the CCG. The Freedom to Speak Up Guardian supports the organisation in becoming a more open and transparent place to work, where all staff are actively encouraged and enabled to speak up safely.
Jon Towler, Lay Chair of the Governing Bodies