Contact Us
Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership (comprising Nottingham City, Nottingham North and East, Nottingham West and Rushcliffe Clinical Commissioning Groups) has an information and advice line for patients and the public about local NHS services.
The Patient Experience Team will:
- Provide a confidential listening and support service for any concerns that patients and the public may have
- Provide information about NHS treatments and services
- Help patients, their relatives and carers find their way through the NHS
Contact the Patient Experience Team
Telephone: 0115 8839570
Email: ncccg.patientexperience@nhs.net
In writing:
Patient Experience Team
Greater Nottingham Clinical Commissioning Partnership
Standard Court
1 Park Row
Nottingham
NG1 6GN
In person:
If possible, please make an appointment as there may not be anyone available from the team if you call in
Making a complaint
Making a complaint is one way that helps organisations to learn lessons from their mistakes and to prevent them happening to anyone else.
How can I make a complaint?
You can make a complaint in writing, by email, over the telephone or in person. Your complaint should be made as soon as possible and at the most within a year of the event or within a year of you realising that you have something to complain about. You can make a complaint on your own or on behalf of someone else with their permission.
Click here to download a leaflet about how to make a complaint.
Who should I contact with my complaint?
Doctor (GP), dentist, pharmacist or optician
Contact the service directly or the NHS England Customer Contact Centre on 0300 311 22 33 or email england.contactus@nhs.net
Other NHS services in Nottingham City
Contact the Patient Experience Team on 0115 883 9570 or ncccg.patientexperience@nhs.net, download a complaint form
Media enquiries
Call Toni on 0115 883 1833
email: antonia.smith@nhs.net
Freedom of Information Requests
Under the Freedom of Information Act 2000 you have the right to ask a public sector body, including the CCG, for any recorded, corporate information it holds.
Find out how to make a Freedom of Information Request.
Data Subject Access Requests
You can access any personal information we hold about you under data protection law by making a written Data Subject Access Request.
We process all Data Subject Access Requests in accordance with the ICO Subject Access Code of Practice and the EU General Data Protection Regulation.
If we hold personal information about you we will:
- confirm this to you;
- give you a copy in a format that is easy to understand;
- provide the information within one month, or contact you if that is not going to be possible;
- not charge you a fee; unless there are extenuating circumstances.
To make a Data Subject Access Request, send your detailed request and a copy of valid identification to the Head of Information Governance at:
ncccg.ig.greater-nottingham@nhs.net
Room 3.05
1 Standard Court
Park Row
Nottingham
NG1 6GN
If we do hold information about you and you consider it to be inaccurate, you can ask us to correct any mistakes by contacting us at either of the addresses above.
We will only retain personal information for as long as necessary. Records are maintained in line with the IGA Records Management Code of Practice retention schedule.
Caldicott Guardian
The CCG has a Caldicott Guardian who is a senior person responsible for protecting the confidentiality of service user information and enabling appropriate and lawful information-sharing. There are specific processes which are followed to ensure the continuing security and confidentiality of information.
The contact details for the CCG’s Caldicott Guardian are:
Nichola Bramhall
NHS Nottingham North & East Clinical Commissioning Group
Civic Centre
Arnot Hill Park
Arnold
Nottingham
NG5 6LU
Tel: 0115 8831838
Email: ncccg.ig.greater-nottingham@nhs.net
Data Protection Officer
Loretta Bradley, Head of Information Governance
Tel: 0115 8839508
Email: ncccg.ig.greater-nottingham@nhs.net .
Senior Information Risk Owner (SIRO)
Gary Thompson, Chief Operation Officer.
Email: ncccg.ig.greater-nottingham@nhs.net.